Chemical return policy
When returning chemicals, or chemical related products (pumps, sprayers, etc.) please be aware of the condition of the product before shipping back to us. Make sure it is securely wrapped in plastic with no evident spillage so it can be properly inspected. Failure to do so, may result in the customer not receiving full credit.
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
Why do I see $1 charge(s) to my credit card?
We apply a $1 transaction to test credit cards for validity. This transaction is temporary and should appear as “pending” to your account. People who regularly check their online credit card balances will see these for a couple days. In a day or two, all that will be left is the actual charge for the items you purchased.
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want. If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.
How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.
How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.
How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.
What are the benefits of registration?
As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.
I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.
Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.
How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the “Payment Method” area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.
What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under “I am a registered user but forgot my password” and click on submit. We will send your password to your default E-mail address.
Pricing And Discount
The price for each and every item on our online store has been carefully decided to make sure that you get the best deal in town. Many items have quantity discounts. For better discounted pricing, you must be a registered customer. We offer price matching as well, please email or call in to update the pricing in your order. You may also request the price match via the special instructions box prior to check out.
There are various payment options available at the Online Shop such as Credit Card, paypal, wire transfer, Check etc. using which you can place an order. Select the option most suitable to you in the “Payment Method” area while creating an order. For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number when sending your payment and before sending in payment, please make sure someone in our customer service department has put in your shipping costs. If you need any further assistance, please contact our Customer Service Department.
Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.
Items that are returned: